Shabari Pooja Mart– Refund and Returns Policy

At Shabari Pooja Mart, we strive to ensure customer satisfaction for both our products and spiritual services. This policy outlines the terms for returns, refunds, and cancellations.

1. Return Policy (Pooja Items & Divine Products – eCommerce)

We accept returns under the following conditions:

  • The product must be unused, unopened, and in original packaging
  • Return request must be raised within 3–5 days of delivery
  • Proof of purchase (invoice/order ID) is required

2. Non-Returnable Items

  • Opened or used pooja items
  • Perishable or customized items (like special pooja kits)
  • Items damaged due to improper handling after delivery

3. Refund Process

Refunds will be processed in the following cases:

  • Product is damaged or defective upon delivery
  • Wrong product delivered

Refund Process

  • Once the returned product is received and inspected
  • Refund will be processed within 5–7 business days
  • Amount will be credited to the original payment method

4. Replacement Policy

Instead of a refund, you can also request a free replacement if:

  • The product arrived damaged

  • The wrong product was delivered

Replacements are shipped within 2–4 working days after approval.

5. Order Cancellations

    • Orders can be cancelled before dispatch
    • Once the order is shipped, cancellation is not allowed

6. Shipping Costs

    • Shipping charges are non-refundable
    • Return shipping (if applicable) may be borne by the customer unless the issue is from our side

7. How to Request a Return or Refund

Purohit Services

  • Cancellation allowed 24 hours before scheduled pooja → Full refund
  • Cancellation within 24 hours → No refund / Partial refund (based on case)

b) Vastu & Astrology Services

  • Cancellation before consultation → Eligible for refund
  • Once consultation/service is completed → No refund

Email: shabaripoojamart@gmail.com
Phone: +91 9353302665

Our team will assist you promptly.